Why Select Crisp? Email Marketing Software Alternatives Live Chat
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the right choice for your company and startup as well. You may know how to compare live talks and that metrics could be important for you too. Email Marketing Software Alternatives Live Chat
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use before?
We’ve Used several other live chat earlier, which shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we are looking for quality service and not quantity as well as the pricing appears to outperform the advantage. So our choice was apparent at the moment: we had to proceed.
We found 14 days background, 30 days History and history (for higher plans this is common), here the cost scaling was interesting. All live talks we tried had that feature, some at higher price tagsothers together with a poorly executed search feature, therefore the background wasn’t available. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will talk with us” – and that has been wrong – we made that mistake already once. We can not restrict on the connections we create because we really want to make contact with all of them. Unlimited contacts was what we were looking for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They think the same way we do at Storyblok, we don’t want to restrict the user to the usage of the machine (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those triggers are a good method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in all options we tested and mainly available in the first paid plan.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should have the ability to send relevant content based on some metrics those live talks provide. To be honest, we’re not sending many emails, because we also hate spam on the side. Therefore we like to send certain emails to specific target groups and : we really like the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The broker seats is rather Interesting, it’s something you can control. You could choose one account for the whole group (which can be cheap with the majority of solutions), or you might go for a single seat for every team member. Since we want to get this personal approach to our clients the notion of using one account for the entire team was dropped immediately. We’ve started to compare the very first paid program contrary to most of the high tier programs to observe how the price scales again. The greatest costs we found were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw their highest bundle has unlimited agents chairs included. Also, their free strategy permitted 2 agents, which was great for analyzing. Email Marketing Software Alternatives Live Chat
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our tools already – so we focused on how they work and function together with Slack. We analyzed some of them and many are actually working quite well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides one channel to answer to your users using a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you noticed that we contrasted the lower grade plans and attribute together with the maximum tier plans, some are economical at the start and become costly as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”end” and those feature we did not need but would have to pay for. We are glad to state we think we have the very best fit for us, maybe it will fit as nicely for you. We saw that the list of 8 aspects above is all you need to find your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We could have had the exact same experience with other live chats too, but the price combined with the feature set Crisp does provide, we would and do recommend it to all of customers who are looking for a live chat themselves. We’ve upgraded to the Crisp endless plan some time ago, and are glad that we made that choice. In case you’ve got a question or want to tell us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a tweet or talk to us using Crisp! Email Marketing Software Alternatives Live Chat