Why choose Crisp? Email Name Format
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect choice for your business and startup too. You will understand how to compare live talks and that metrics could be important for you too. Email Name Format
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat earlier, which somehow shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we are searching for quality support rather than quantity as well as the pricing appears to outperform the advantage. So our decision was clear at that moment: we needed to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), also here the price scaling was interesting. All live talks we attempted had this attribute, some at higher price tags, others together with a badly implemented search feature, therefore the history wasn’t accessible. Together with Crisp, the unlimited history is already available with their first paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake once. We can’t restrict on the connections we make because we really wish to make contact with them all. Endless contacts was exactly what we were searching for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is enormous! They believe the same way we do in Storyblokwe do not want to restrict the user to the usage of the machine (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same website for over 30 seconds”. Those causes are a good way to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in most options we tested and mainly available in the very first paid plan.
Possibility to send campaign emails
From time to time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send relevant content according to some metrics those live talks offer. To be honest, we are not sending many mails, because we hate spam on our side. So we want to send specific emails to particular target groups and : we really like the execution in the Crisp customer. It’s simple and satisfied our needs at a sensible price tag.
Number of agents
The broker seats is kinda Intriguing, it’s something that you can control. You could choose one accounts for the entire group (which can be cheap with the majority of solutions), or you could go for a single seat for each team member. Since we want to have this personal approach to our clients the idea of using one account for the entire group was dropped instantly. We’ve begun to compare the very first paid program against most of the high tier plans to see the way the cost scales . The greatest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and found their highest package has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was great for analyzing. Email Name Format
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our resources – so we concentrated on how they work and perform with Slack. We analyzed some of them and most are actually working quite well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single channel to answer to your users employing a simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your clients. Which is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The past few points you saw that we contrasted the lower grade plans and attribute with the maximum tier plans, some are economical at the start and become costly as you use them. After using Crisp for six months now, and changed from a competition because of that pricey”ending” and those attribute we did not need but might have to cover. We are glad to state that we think we got the very best match for us, perhaps it will fit as well for you. We found that the listing of 8 facets above is all you want to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We might have had exactly the same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we would and do recommend it to all of clients who are searching for a live chat themselves. We have updated to the Crisp endless plan some time ago, and are glad we made that choice. In case you’ve got a query or wish to inform us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send a tweet or talk to us using Crisp! Email Name Format