Why Select Crisp? Email Responder
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the perfect choice for your business and startup as well. You may understand how to compare live talks and that metrics could be significant for you also. Email Responder
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re looking for quality support and not quantity as well as the pricing seems to outperform the benefit. Our choice was apparent at the moment: we had to proceed.
We found 14 times background, 30 days History and history (for greater plans that this is common), also here the price scaling was intriguing. All live chats we attempted had this attribute, a few at higher price tags, others together with a badly implemented search feature, and so the background was not available. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake already once. We can’t restrict on the connections we create because we actually wish to make contact with all of them. Endless contacts was what we were looking for (at a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They think the identical way we do in Storyblokwe do not want to restrict the consumer to the use of the system (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those causes are a fantastic way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in all options we tested and largely available in the first paid program.
Possibility to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we ought to be able to send pertinent content according to some metrics those live chats provide. To be honest, we’re not sending many emails, because we also hate spam on our side. Therefore we like to send certain emails to particular target groups and : we really like the implementation in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The broker chairs is rather Intriguing, it’s something that you can control. You could choose one accounts for the entire team (which can be cheap with most options ), or you might go for one seat for every team member. Since we want to have that personal approach to our clients the idea of using one account for the entire group was dropped immediately. We’ve started to compare the first paid plan against most of the high tier programs to see the way the price scales . The highest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and found their greatest package has unlimited agents chairs included. Additionally, their free strategy permitted 2 agents, which was great for testing. Email Responder
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our tools already – so we focused on how they operate and perform together with Slack. We analyzed some of these and most are actually working very well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one channel to reply to your users using a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your clients. That is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The past few points you noticed that we contrasted the lower grade plans and feature together with the maximum tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”end” and those attribute we didn’t need but would need to pay for. We are glad to state we think we got the very best fit for us, maybe it will fit as nicely for you. We found that the list of 8 facets above is all you want to find your best match.
We made contact with unbelievable great people (thank You!) And businesses all over the globe. We might have had exactly the exact same experience with other live chats too, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all customers that are looking for a live discussion . We’ve upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that decision. In case you have a question or want to tell us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Email Responder