Overview Embed Live Chat On Website
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a leaf above their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Embed Live Chat On Website
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up procedure is that I could see how many measures are still left. Here’s a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s quite neat. There’s the Inbox part, available from the app’s sidebar — there land each the incoming requests from your customers. Then, we’ve got a section Chats, where you are able to see your existing conversations. It looks like this:
When chatting with your Customers you can quickly check their information this convenient little feature is put on the right and it’s invaluable when targeting your clients’ needs. What is more, below we’ve website visitors department, telling us about all of the people on our website.
Speaking of traffic Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out exactly what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the little pop up on the right bottom, asking if they wish to chat, fast reply or dismiss (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that is missing is that it’s not very scalable. You have only two strategies: one is quite basic and another one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Embed Live Chat On Website
A nice addition that they Offer is that which they call a Callback feature. What it does is that visitors could leave you their number and you can call them back at your earliest convenience. On their site they are saying:”Chat is convenient for accompanying clients on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on discussion. You can easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, which means the client can receive your responds right to their Facebook. When it comes to you as a broker, Jivo will not force you to change between the programs to reply. All messages out of social networks appear directly in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your clients are spending a great deal of time searching through your shop on cellular, they will surely find it rather convenient.
In case that’s not enough, They are throwing an API for developers, that’s the whole documentation developers can use if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the market just for 4 years — and this thing takes resources and time.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also supply reports which track the level of your customer services.
Concerning the design, The whole website looks really nice and I can even say that UX doesn’t lack in that section. There’s one thing which confused me when I had been on the primary websiteI clicked on the chat window three times, before I realized I want to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that whenever I wanted something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its job. For companies who’re searching for a standard live chat solution, it actually will come for a reasonable price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it is going to be just perfect For you? I think that they are really good in what they offer, and I believe They will be scaling and supplying different plans using a wider selection of features To meet their future clients. Embed Live Chat On Website