Intro En Vivo Software
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of this tool, and using live chat which can be found on your site is a process that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. En Vivo Software
The Live chat program is a great deal more involved than your average client. You’ll have the ability to observe each of those visitors that are on your site at any particular time, in addition to their own IP address, their own referral origin, their local time, operating system and much more. Though some of this info will be a whole lot more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
After you set up an account, You are attracted to a website which seems a little old fashioned. It looks like it is packed with ads, except it is just a website edition of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps which you should take, like customizing your conversation messenger window, add chat buttons to your mails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s logo. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your Site’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing chats between representatives. Another agent can follow-up the case and answer within seconds. It’s useful when an agent does not have the knowledge to address the case. Thanks to transferring chats there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. En Vivo Software
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support interface. I miss that the personalization when it comes to the whole website. The picture on the main page is a Stock picture which gives you the impression that everything there does not have any personality too. The movie tutorial I watched felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of character here might have no effect on customer support on your website, it definitely discourages people like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every 2 months, every six months and annually. Paying annually is the ideal option or each the plans. They offer 3 plans — small company with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor info gives you an insight in what customers are searching for. You’ve got a lot of customization options that you may use in your chat.
If you are not bothered by A tiny old look of the program, you might find there what you want to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted without any price for 30 days. All features (outside of additional operators) can be retrieved with this free time trial interval. Provide Support will not continually harass you if you don’t take advantage of their offer, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” form of billing and service that’s provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat option on your website, our very best suggestion is to give this program a download, check it out for 30 days, and decide in the end of the free period whether you’d like to continue from that point. En Vivo Software