Introduction Engage Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of this tool, and having live chat available on your own website is a process that can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Engage Chat
The Live chat app is a great deal more involved than your average customer. You’ll have the ability to see every one of those visitors which are on your site at any particular time, as well as their IP address, their referral origin, their local time, operating system and a whole lot more. Though some of this info is going to be a whole lot more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
After you set up an account, You are brought to a website which looks a little old fashioned. It seems like it’s packed with ads, except it is just a website edition of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps which you ought to take, such as customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined answers and a lot more.
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Provide Support Advantages
Customization
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. It is also possible to add your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that fit your site’s main theme.
If You Would like to match your Website’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing discussions between representatives. Another representative can follow the case and answer within seconds. It is helpful when an agent doesn’t possess the knowledge to address the case. Thanks to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Engage Chat
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole site. The picture on the main page is a Stock image which provides you the impression that everything there doesn’t have any character too. The movie tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of personality here might have no effect on customer service on your site, it certainly discourages people like me from using this program.
Integrations
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
Pricing
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four types of Payments, every month every two weeks, every six months and annually. Paying annually is the best alternative or each the plans. They offer 3 plans — little business using 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF document where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor information gives you an insight in what clients are looking for. You’ve got a lot of customization options that you may use in your conversation.
If you’re not bothered by A tiny old expression of the program, you might find there what you want to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any cost for 30 days. All features (outside of additional operators) can be accessed with this absolutely free time trial period. Provide Support will not continually harass you if you do not take advantage of the offer, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and support that’s provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to provide this app a download, try it out for 30 days, and decide in the end of the free period whether you’d like to continue from that point. Engage Chat
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