Background Engage Chat Software
There is no reason live chat shouldn’t be easy. Engage Chat Software
It is about connecting with your clients and giving them the best solution in a reasonable period of time.
That said, many live chat extensions for internet shops offer you a much too intimidating interface with tools which are overkill for such a basic support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat software that aids small companies provide instant answers and convert more prospects.
You are not going to find anything crazy with this tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it rather easy to communicate with customers who need answers fast.
So let us have a deeper look into the live chat system to understand who it’s ideal for and which of the features are most impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their website. Its attributes include unlimited agents, unlimited chats, complete chat history, widget customization, and more. We compiled Pure Chat user reviews from around the net and determined that it has generally favorable ratings. We also shared its own accessible pricing choices.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the app is easy to setup and navigate because of its user-friendly interface. They also like how the tab switches into a email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a favorable overview of Pure Chat on G2 Crowd said that they were able to persuade customers to commit to a buy within moments of communicating via the program. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and promote their products without the usage of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra whined about becoming timed out with notifications. He explained that making it difficult to maintain agents who’ve retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the right time depends on how well you can monitor your visitors. For instance, if you’re sitting on the Pure Chat backend you have the capability to see which users are surfing your website in real-time. So if somebody is considering a pair of shoes you sell on your site, you understand exactly what to start talking about, and you have the instruments for making canned answers for specific components of your site. Engage Chat Software
The obvious beginning to this review is that the true chat interface. Does it feel useable for both beginners and advanced users?
It all starts by revealing a chat box into the new visitor. If they’ve been to your website before, the representative about the backend sees all of the customer information and interactions that have occurred before. It functions just like an instant messenger, (where the talks arrive in real time ), but it also lets you see previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you are available for chatting so that customers know when you are online.
Implementing a conversation box on your website only requires a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box looks like prior to, during and following the conversation. Don’t hesitate to modify about colours, set causes for as soon as the chat box pops open and configure the types that you need people to fill out before talking to you.
You have the opportunity to decide on the default option stylings (which is nice,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who’d like to manage live chats while on the go. For example, if you need to leave the office but still wish to provide the best support out there, you won’t need to worry about it with a mobile app.
Pretty much all the features that you would find on the regular dashboard are all taken over to the cellular apps. You’ve got settings for actually executing the chats, together with setting your availability, handling transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when seeing who is on your site in real-time. Your customer support is continually handled, as it functions just like texting from the cell phone.
The reporting is just one of the strongest sections of Pure Chat, since it not only gives you the functionality for exporting accounts, but it supplies beautiful graphs and vision for viewing chat metrics with time. It is possible to track your client satisfaction to make decisions regarding your staff or to determine which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are far more impressive than a number of the other options you’ll find for live chat. For example, a blog is supplied for studying about updates and tips, while the Guides page is full of advice about the best way best to sell online, the way to manage rude clients, the way to obtain more live chats and more.
The FAQ page offers you an notion about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are potential and they also offer email support in-app and on the website for all programs. Engage Chat Software
Pure Chat doesn’t have a free trial. However, you do not need one at all, since the company offers a strong free plan that you could continue to work with for as long as you would like. The paid plans are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics you don’t get together with the free bundle.
Let’s Look at what plans you can choose from:
Free — For $0 you get support for one user, 1 website, unlimited chats per month, a 1 day discussion history and native cellular programs.
Starter — For $20 per month you get support for 2 users, two websites, unlimited chats per month, a 30 day chat background, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything from the former plan and support for five customers, three websites and 90 days of chat history.
Growing — For $100 a month you receive everything from the previous plan and support for ten consumers, five sites, an unlimited chat history and also the ability to eliminate the Chat branding.
We enjoy the Free program for people simply testing out the machine, but the true functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you have to get all the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this article to learn more about how employing a live chat program can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which can help you keep down expenses. In this article, we discuss with you a few responses from small business owners using these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that are not pleased with their services. Read the following instructions to learn the cancelation terms and other specifics.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
When choosing a live chat program, it’s important that the program integrates with other applications your company is now using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for analyzing and tiny operations with only a few goods and a single rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for businesses with large aid teams. Engage Chat Software