Why choose Crisp? Engage Live Sales Chat Software
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way you can make the right choice for your business and startup as well. You will know how to compare live chats and which metrics might be significant for you also. Engage Live Sales Chat Software
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live conversation to a”all in one company suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we’re searching for quality support and not quantity as well as the pricing seems to outperform the benefit. So our decision was apparent at that moment: we needed to move on.
We found 14 days history, 30 days History and history (for higher plans that this is common), also here the cost scaling was interesting. All live talks we tried had this feature, some at higher price tags, others together with a badly executed search feature, therefore the history wasn’t available. With Crisp, the boundless history is currently available with their original paid program, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that was incorrect – we made that mistake already once. We can not restrict on the connections we make because we actually wish to make contact with all of them. Endless contacts was what we were looking for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is huge! They think the identical way we do at Storyblokwe don’t want to limit the consumer to the use of the machine (eg. Content entrances or entries ), we would like to scale because their staff scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those causes are a good way to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in most options we tested and mainly available in the first paid plan.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send relevant content according to some metrics those live chats offer. In all honesty, we’re not sending many mails, because we also hate spam on the side. Therefore we like to send specific emails to specific target groups and again: we really like the execution in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent chairs is rather Interesting, it’s something you can control. You could choose one accounts for the whole team (which can be cheap with the majority of options ), or you might go for one seat for every team member. Since we like to get that personal approach to our customers the idea of using one account for the entire team was dropped instantly. We’ve begun to compare the first paid program contrary to the majority of the high tier programs to observe how the cost scales . The greatest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was great for analyzing. Engage Live Sales Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We do not actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our resources – so we focused on how they work and perform with Slack. We tested some of these and most are actually working very well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one station to answer to your users employing a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with the attention on that chat experience for your customers. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few things you saw that we compared the lower tier plans and attribute with the maximum tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”ending” and those attribute we did not need but would have to cover. We are glad to say that we think we got the best match for us, maybe it will fit as well for you. We saw the list of 8 facets above is all you need to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We could have had the same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we would and already do recommend it to all customers that are searching for a live chat themselves. We have upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that decision. If you’ve got a query or want to inform us about your experience with Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Engage Live Sales Chat Software