Summary English By Phone
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to character, a foliage over their logo and green background immediately made me feel calm. Well playedJivoChat! English By Phone
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: discounts!
What I liked about the Signing up process is that I could see just how many steps are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is quite neat. There is the Inbox section, available in the app’s sidebar — there land all of the incoming requests from the clients. Then, we’ve got a segment invisibly, where you are able to view your current discussions. It looks like this:
When chatting with your Customers you can quickly check their data — this convenient little attribute is placed on the right and it’s useful when targeting your clients’ needs. What is more, below we’ve site visitors section, telling us about all of the people on our website.
Speaking of visitors on Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out what a user authors to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the little pop up on the perfect underside, asking if they wish to chat, quick reply or dismiss (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to 5 agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it’s not very scalable. You’ve only two strategies: one is very basic and the other one might be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. English By Phone
A Wonderful addition that they Provide is that which they call a Callback feature. What it really does is that people can leave you their number and you can call them back at your first convenience. On their website they’re stating:”Chat is convenient for accompanying customers on the website, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in touch with your possible leads later.
JivoChats is incorporated With Facebook Messenger, which means the client can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you change between the programs to answer. All messages from social networks appear directly in the JivoChat desktop or mobile app.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your customers are spending a great deal of time searching through your shop on mobile, they will definitely find it rather convenient.
If that is not sufficient, They are throwing an API for developers, that’s the entire documentation programmers can utilize if they want to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the industry only for 4 years — and this thing takes resources and time.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that track the quality of your customer service.
Concerning the design, The entire site looks very nice and that I can even say that UX does not lack in that department. There’s one thing which confused me when I had been on the main websiteI clicked on the chat window three times, before I realized that I need to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that whenever I needed something, there was always somebody online discussion!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who are searching for a standard live chat option, it actually will come for a fair price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I think that they are really good in what they offer, and I believe They will be scaling and supplying different programs with a larger range of features To meet their future clients. English By Phone