Overview English Help Online Chat Free
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party client. There are lots of customizable aspects of this particular tool, and having live chat which can be found on your own site is a procedure that can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. English Help Online Chat Free
The Live chat program is much more involved than your normal client. You will have the ability to see each of the visitors that are on your site at any particular time, as well as their IP address, their referral origin, their local time, working system and much more. Though some of the information is going to be much more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a site that looks a little old fashioned. It looks like it’s packed with ads, but it’s only a site version of ProvideSupport. If you wont let that bother you too much, you can read the upcoming steps which you should take, such as customizing your conversation messenger window, then add chat buttons for your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. You can also put in your operator’s picture so the chat looks more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that fit your site’s main theme.
If You Would like to match your own Website’s style, you can customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing discussions between representatives. Another representative can follow the situation and answer within seconds. It is helpful when an agent doesn’t possess the knowledge to address the instance. Thanks to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. English Help Online Chat Free
Provide Support Cons
I’m not a avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole website. The image on the home page is a Stock image which gives you the belief that everything there does not have any character too. The video tutorial I saw felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of character might have no effect on customer service on your site, it definitely discourages individuals like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is your ideal alternative or all of the plans. They provide 3 plans — small company using 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information provides you an insight into what customers are looking for. You’ve got a lot of customization options that you can use in your chat.
If you’re not bothered by A tiny old expression of the application, you might discover there what you want to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted without any cost for 30 days. All features (out of additional operators) could be accessed with this free time trial period. Provide Support will not continually harass you in the event that you don’t take advantage of their supply, possibly, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of charging and support that’s provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat option on your website, our best suggestion is to provide this app a download, try it out for 30 days, and choose in the end of the free period whether you would like to continue from that point. English Help Online Chat Free