Intro English Help Online Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party client. There are lots of customizable facets of the tool, and using live chat available on your own website is a process which can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. English Help Online Chat
The Live chat program itself is much more involved than your normal customer. You’ll have the ability to observe every one of the visitors that are on your website at any particular time, as well as their own IP address, their own referral source, their regional time, operating system and much more. While some of the information will be much more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
After you install an account, You’re brought to a site which seems somewhat old fashioned. It looks like it’s full of advertisements, except it is just a website version of ProvideSupport. If you wont let this bother you too much, you may read the next steps which you should take, like customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s emblem. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the website can be either chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that fit your website’s main theme.
If you want to match your own Site’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing chats involving representatives. Another representative can follow the case and reply within minutes. It’s helpful when an agent does not possess the knowledge to solve the case. Due to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. English Help Online Chat
Provide Support Disadvantages
I’m not an avid fan of The appearance of Provide Support port. I overlook that the personalization when it concerns the whole website. The picture on the main page is a Stock picture which provides you the impression that everything there does not have any personality too. The movie tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality might not have any effect on customer support on your website, it certainly discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, every month every two months, every six months and yearly. Paying annually is the best option or each the plans. They provide 3 plans — small company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF file where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor information gives you an insight in what customers are searching for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A little old look of the application, you may discover there what you want to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted without any price for 30 days. All attributes (outside of additional operators) could be accessed with this free time trial interval. Provide Support will not continually harass you if you don’t take advantage of their offer, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and service that is provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to provide this app a download, try it out for 30 days, and choose at the end of the free period if you’d like to continue from there. English Help Online Chat