Summary English Live Chat
Let Us start with JivoChat’s home page. As a big fan of green and that’s linked to nature, a leaf above their emblem and green background immediately made me feel calm. Well playedJivoChat! English Live Chat
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To begin a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up process is I could see how many measures are nonetheless left. Here’s a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is very neat. There’s the Inbox part, accessible from the app’s sidebar — there land each the incoming requests from the clients. Then, we have a section Chats, where you can see your current discussions. It looks like this:
When conversing with your Customers you can immediately check their data this handy little attribute is placed on the right and it’s useful when targeting your customers’ needs. What’s more, below we have website visitors section, informing us about all of the folks on our site.
Speaking of traffic Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors write a message, an agent get the little pop up on the perfect bottom, asking if they want to chat, fast reply or ignore (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that is missing is that it is not very scalable. You’ve just two plans: one is very basic and another one might be insufficient if you’re working with partnerships businesses. However, as always, it all depends on your needs. English Live Chat
A nice addition that they Provide is that which they call a Callback attribute. What it does is that visitors can leave you their number and you can call them back at your earliest convenience. On their website they are stating:”Chat is convenient for delicately accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online discussion. You can easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as a broker, Jivo won’t force you to change between the programs to answer. All messages out of social networks look right in the JivoChat desktop and/or cellular program.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time searching through your shop on mobile, they will surely find it rather convenient.
If that is not enough, They are throwing an API for developers, which is the whole documentation developers can use if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the market only for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also supply reports that monitor the level of your customer service.
Concerning the design, The whole site looks really nice and that I may even say that UX doesn’t lack in that department. There’s one thing that confused me when I was on the main site , I clicked on the chat window three times, until I realized that I need to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who are looking for a standard live chat option, it actually will come for a fair price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they offer, and I believe They’ll be scaling and providing different plans with a larger range of attributes To satisfy their future clients. English Live Chat