Intro English Live Chat
There’s no motive live chat should not be simple. English Live Chat
It’s about connecting with your customers and providing them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores offer you a far too intimidating interface with tools which are overkill for such a rudimentary support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software that aids small companies provide instant replies and convert more prospects.
You’re not likely to find anything mad with this particular tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it rather easy to communicate with customers who want answers quickly.
So let us take a deeper look into the live chat platform to understand who it’s best for and which of those attributes are most impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their site. Its features include unlimited agents, boundless chats, complete chat history, widget customization, and more. We compiled Pure Chat user reviews from around the net and decided that it’s generally favorable evaluations. We also shared its own available pricing options.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the program is easy to setup and navigate because of its user friendly interface. They also like how the tab switches into a email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd said they have been able to convince customers to commit to a purchase within minutes of communicating via the app. He also likes how the tool provides them with a way to answer customers’ questions quickly and promote their products without the use of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra complained about getting timed out without notifications. He clarified that making it hard to maintain agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the right time is dependent upon how well you can monitor your traffic. For instance, if you are sitting on the Chat backend you have the capability to view which users are browsing your website in real-time. So if someone is looking at a pair of shoes you sell on your site, you know exactly what to start speaking about, and you even have the instruments for making canned answers for specific components of your site. English Live Chat
The obvious start to this particular review is the true chat interface. Does it feel usable for both novices and advanced users?
Everything begins by revealing a chat box to the new visitor. If they have been to your site before, the representative about the backend sees each the customer information and interactions that have happened in the past. It works just like an instant messenger, (where the chats come in real-time), but in addition, it allows you to view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you are offered for chatting to ensure customers know when you are online.
Implementing a conversation box on your website only takes a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box looks like prior to, during and after the dialog. Feel free to change about colours, set triggers for when the chat box pops open and then configure the forms that you want people to fill out before speaking to you.
You have the opportunity to decide on the default option stylings (which can be nice,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who would like to handle live chats while on the move. By way of instance, if you have to leave the office but still want to give the best support out there, you won’t have to worry about it with a mobile app.
Pretty much all the features you would find on the regular dashboard are carried over to the cellular programs. You have settings for actually carrying out the chats, together with setting your availability, handling transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when seeing who’s on your website in real-time. Your customer support is constantly handled, since it works just like texting from the cell phone.
The coverage is one of the strongest parts of Pure Chat, because it not only gives you the performance for exporting reports, but it provides amazing graphs and imagery for seeing chat metrics over time. You can monitor your customer satisfaction to make decisions regarding your employees or to figure out which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other options you’ll discover for live chat. By way of example, a site is provided for reading about updates and suggestions, while the Guides page is full of advice on the best way to sell online, how to handle rude customers, the way to get more live chats and more.
The FAQ page gives you a good idea of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are possible and they also provide email support in-app and about the web site for all programs. English Live Chat
Pure Chat does not have a free trial. However, you don’t need one at all, since the company offers a solid free plan that you can continue to work with for as long as you would like. The paid plans are reasonably priced as well, along with the monthly obligations bring along a wide set of characteristics you don’t get with the free package.
Let’s Look at what programs you can choose from:
Free — For $0 you get support for a single user, one website, boundless chats per month, a one day discussion history and native cellular apps.
Starter — For $20 per month you get support for two users, two sites, unlimited chats each month, per 30 day chat history, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything from the former plan and support for five users, three sites and 90 days of chat history.
Growing — For $100 a month you receive everything from the former plan and service for ten users, five sites, an unlimited chat history and the ability to eliminate the Pure Chat branding.
We like the Free plan for individuals simply testing out the system, but the true functionality comes into play when you choose the Starter Plan. The only criticism I have is that you need to get all the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this guide to learn more about how using a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which may assist you in keeping down expenses. In this report, we discuss with you a few answers from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who are not satisfied with their services. Read these instructions to learn the cancelation terms and other details.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to clients’ inquiries from anywhere.
When choosing a live chat software, it is important that the software integrates with other applications your business is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for testing and tiny operations with only a few goods and a single rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for companies with big support groups. English Live Chat