Why choose Crisp? Enterprise Chat Software
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the perfect choice for your company and startup as well. You may know how to compare live talks and that metrics could be significant for you too. Enterprise Chat Software
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat before, which shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we are searching for quality service and not quantity as well as the pricing seems to outperform the benefit. So our choice was apparent at that moment: we needed to move on.
We found 14 times history, 30 days History and history (for greater plans this is common), also here the price scaling was interesting. All live chats we tried had this feature, a few at higher price tagsothers combined with a poorly executed search feature, therefore the history was not accessible. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that has been incorrect – we made that mistake already once. We can’t limit on the contacts we make because we actually wish to make contact with them all. Unlimited contacts was what we were searching for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – that is enormous! They believe the identical way we do at Storyblokwe don’t wish to limit the consumer to the use of the machine (eg. Content entries or entries ), we want to scale because their team scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all options we tested and mainly available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our audience because we ought to be able to send relevant content based on some metrics those live talks offer. In all honesty, we are not sending many emails, because we hate spam on the side. So we like to send specific emails to specific target groups and : we really enjoy the execution in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Number of agents
The agent seats is rather Intriguing, it is something that you can control. You could choose 1 account for the entire team (which can be cheap with the majority of options ), or you could go for one seat for each team member. Since we want to have this personal approach to our clients the idea of using one accounts for the entire group was dropped instantly. We’ve begun to compare the very first paid program against the majority of the high tier plans to see how the cost scales . The highest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and found their highest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was great for testing. Enterprise Chat Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our tools – so we focused on how they work and function with Slack. We analyzed some of them and many are actually working very well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one channel to reply to your users using a simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for your clients. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we compared the lower tier programs and attribute together with the maximum tier programs, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”end” and those attribute we did not need but might need to pay for. We are pleased to say that we believe we have the very best fit for us, maybe it will fit as well for you. We found the list of 8 aspects above is all you need to locate your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We could have had exactly the exact same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all of clients that are looking for a live discussion themselves. We’ve updated to the Crisp endless plan some time ago, and are thankful we made that choice. If you have a query or want to tell us about your experience using Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! Enterprise Chat Software