Why choose Crisp? Enterprise Live Chat Software
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the perfect decision for your company and startup too. You will know how to compare live talks and that metrics might be significant for you also. Enterprise Live Chat Software
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we are looking for quality support and not quantity as well as the pricing appears to outperform the advantage. Our choice was clear at that moment: we had to proceed.
We found 14 days background, 30 days History and history (for higher plans this is common), also here the cost scaling was interesting. All live talks we tried had this attribute, a few at higher price tagsothers combined with a badly implemented search feature, and so the background wasn’t accessible. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that was incorrect – we made that mistake already once. We can’t restrict on the contacts we make because we really wish to make contact with all of them. Endless contacts was exactly what we were looking for (in a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is enormous! They believe the same way we do in Storyblokwe do not want to limit the consumer to the usage of this system (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those causes are a good way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in most options we tested and mainly available in the very first paid plan.
Ability to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we should be able to send pertinent content according to some metrics those live chats provide. To be honest, we are not sending many mails, because we also hate spam on the side. So we want to send certain mails to particular target groups and : we really enjoy the execution in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker chairs is kinda Interesting, it is something you can control. You could choose one accounts for the whole team (which is cheap with the majority of options ), or you might go for a single chair for every team member. Since we like to get this personal approach to our customers the notion of using one account for the entire team was dropped immediately. We have begun to compare the first paid program against the majority of the high tier plans to observe how the price scales . The greatest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest package has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was excellent for analyzing. Enterprise Live Chat Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not really utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our tools – so we concentrated on how they work and function together with Slack. We tested some of these and many are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole set-up was done in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single station to reply to your users employing a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp really Ships with the focus on that chat experience for the clients. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we contrasted the lower tier plans and attribute with the maximum tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and switched from a competitor because of that expensive”ending” and those attribute we didn’t need but might need to cover. We are glad to state that we believe we have the very best match for us, maybe it will fit as nicely for you. We found that the listing of 8 aspects above is all you want to locate your best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We might have had the same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all of customers that are searching for a live discussion themselves. We have upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that choice. In case you’ve got a question or want to inform us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send us a tweet or chat with us using Crisp! Enterprise Live Chat Software