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Let’s start with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a leaf above their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Entrepreneur Instagram
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective customers like best: discounts!
What I liked about the Signing up process is I could see how many measures are nonetheless left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is quite neat. There’s the Inbox part, available from the app’s sidebar — there land each of the incoming requests from your clients. Then, we’ve got a section Chats, where you can view your current discussions. It looks like this:
When conversing with your Clients you can quickly check their data this convenient little feature is put on the correct and it’s useful when targeting your customers’ needs. What is more, below we have website visitors department, telling us about all of the people on our website.
Speaking of visitors Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see what a user writers to you before he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they wish to chat, quick reply or ignore (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to 5 agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer service.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that’s missing is that it is not very scalable. You’ve only two strategies: one is quite basic and another one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. Entrepreneur Instagram
A nice addition that they Offer is that which they call a Callback attribute. What it really does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they are saying:”Chat is suitable for accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on discussion. You can easily get back in touch with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the client can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t force you to switch between the programs to reply. All messages out of social networks look directly in the JivoChat desktop or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your customers are spending a great deal of time browsing through your store on mobile, they will definitely find it very convenient.
In case that’s not sufficient, They’re throwing an API for programmers, that’s the whole documentation programmers can utilize if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the market only for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also offer reports that monitor the quality of your customer service.
In terms of the Plan, The whole site looks really nice and I may even say that UX doesn’t lack in that department. There is 1 thing that confused me though: when I was on the main site I clicked on the conversation window three days, before I understood I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that if I wanted something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For companies who are looking for a standard live chat option, it actually does come for a reasonable price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I think that they’re really good in what they offer, and I think They will be scaling and supplying different programs using a wider range of attributes To satisfy their future customers. Entrepreneur Instagram