Why choose Crisp? Error Invalid
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way you can make the right choice for your company and startup too. You may understand how to compare live talks and that metrics could be significant for you too. Error Invalid
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their focus from a live chat to a”all in one business suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re looking for quality service rather than quantity and the pricing appears to outperform the advantage. Our choice was apparent at that moment: we needed to proceed.
We found 14 days history, 30 days History and unlimited history (for higher plans that this is common), here the cost scaling was intriguing. All live chats we attempted had that attribute, a few at higher price tagsothers together with a badly executed search feature, therefore the history was not available. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake once. We can’t limit on the contacts we make because we really wish to make contact with all of them. Unlimited contacts was what we were looking for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is enormous! They believe the same way we do in Storyblok, we don’t wish to limit the consumer to the use of the machine (eg. Content entries or contacts), we want to scale because their staff scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those triggers are a fantastic method to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part is available in all solutions we analyzed and mainly available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics those live talks provide. In all honesty, we’re not sending many emails, because we also hate spam on the side. Therefore we like to send certain mails to particular target groups and again: we really like the execution in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker chairs is rather Interesting, it’s something that you can control. You could choose 1 account for the entire group (which can be cheap with the majority of solutions), or you could go for one chair for each team member. Since we like to get this personal approach to our clients the notion of using one account for the entire team was dropped immediately. We’ve started to compare the first paid program contrary to the majority of the high tier programs to observe the way the price scales . The highest prices we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw their highest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was excellent for analyzing. Error Invalid
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We don’t really use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our tools – so we concentrated on how they work and perform with Slack. We analyzed some of them and most are actually working quite well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides a single station to answer to your users employing a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the customers. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few things you saw that we contrasted the lower tier programs and attribute with the maximum tier plans, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”end” and those feature we did not need but might need to pay for. We are glad to state we think we got the best match for us, perhaps it will fit as well for you. We found that the listing of 8 facets above is all you want to locate your own best fit.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We could have had the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we’d and already do recommend it to all clients who are searching for a live chat themselves. We have upgraded to the Crisp endless plan a while ago, and are thankful we made that choice. If you’ve got a question or wish to inform us about your experience with Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! Error Invalid