Introduction Es Live Chat
Let Us start with JivoChat’s home page. As a big fan of green and that’s linked to character, a foliage over their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Es Live Chat
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — most that in real time. To start a journey on this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential clients like best: reductions!
What I liked about the Signing up process is that I could see how many measures are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox section, accessible from the app’s sidebar — there territory all the incoming requests from the clients. Then, we’ve got a section Chats, where you can view your existing discussions. It looks like this:
When conversing with your Customers you can immediately check their information this convenient little feature is put on the correct and it’s invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors department, telling us about all of the folks on our website.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out what a user writers to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, a broker get the little pop up on the right underside, asking if they want to chat, quick reply or ignore (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it includes up to 5 agents. It provides customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7customer support.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that’s missing is that it’s not very scalable. You have just two plans: one is very basic and the other one may be insufficient if you are working with enterprises businesses. However, as always, it all depends on your needs. Es Live Chat
A nice addition that they Offer is that which they call a Callback attribute. What it really does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they are saying:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online chat. You can easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can receive your responds right for their Facebook. In regards to you as an agent, Jivo won’t make you switch between the apps to answer. All messages from social networks look directly in the JivoChat desktop and/or mobile program.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your clients are spending a great deal of time searching through your shop on mobile, they will definitely find it very convenient.
In case that is not sufficient, They’re throwing an API for developers, which is the whole documentation programmers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the market only for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports that monitor the level of your customer service.
Concerning the Plan, The entire website looks very nice and that I may also say that UX does not lack in that department. There is 1 thing which confused me though: when I had been on the main website, I clicked on the chat window three times, before I understood that I need to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The excellent news is that if I needed something, there was always somebody on chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re looking for a basic live chat option, it actually will come for a fair price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I think that they’re Excellent in what they offer, and I think They’ll be scaling and supplying different programs with a larger selection of attributes To satisfy their future clients. Es Live Chat