Introduction Es Live Chat
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party customer. There are lots of customizable facets of the particular tool, and having live chat which can be found on your site is a procedure that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Es Live Chat
The Live chat app is much more involved than your normal client. You’ll be able to observe each of the visitors that are on your website at any particular time, as well as their IP address, their own referral source, their local time, working system and a whole lot more. Though some of this info is going to be a whole lot more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are needing any help. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a site that seems somewhat old fashioned. It looks like it is full of advertisements, but it is just a site version of ProvideSupport. If you won’t let that disturb you too much, you can read the upcoming steps that you ought to take, like customizing your chat messenger window, add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message along with company’s logo. It is also possible to add your operator’s image so the chat appears more personal. The live chat button on the website can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that fit your site’s most important theme.
If you want to match your own Site’s style, you are able to customize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . You can also see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing chats involving representatives. The other representative can follow-up the case and answer within minutes. It’s useful when an agent does not possess the knowledge to solve the case. Due to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Es Live Chat
Provide Support Drawbacks
I’m not an avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole website. The image on the main page is a Stock picture which gives you the impression that everything there does not have any personality as well. The video tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of character here might have no impact on customer service on your site, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four types of Payments, every month every two weeks, every six months and annually. Paying annually is the ideal alternative or all the plans. They offer 3 plans — little business using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF file where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info provides you an insight into what customers are looking for. You’ve got tons of customization options that you may use in your chat.
If you’re not bothered by A little old look of the application, you may find there what you want to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (outside of further operators) can be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you if you do not take advantage of their offer, possibly, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and support that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to provide this app a download, try it out for 30 days, and decide in the end of the free period whether you would like to continue from that point. Es Live Chat