Overview Essential Chat
Let’s start with JivoChat’s home page. As a major fan of green and all that’s connected to character, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Essential Chat
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — all that in real time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential clients like best: discounts!
What I liked about the Signing up process is that I could see just how many measures are still left. Here’s a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is very neat. There is the Inbox part, accessible in the program’s sidebar — there land each of the incoming requests from your customers. Then, we have a section Chats, where you can see your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their data this handy little attribute is put on the right and it’s useful when targeting your clients’ needs. What’s more, below we’ve site visitors section, telling us about each the folks on our website.
Speaking of traffic Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to see what a user writers to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, a broker get the little pop up on the perfect underside, asking if they wish to chat, fast answer or dismiss (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to 5 agents. It offers customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7customer service.
The other plan is a Professional Version: for $10/agent per month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it is not very scalable. You’ve only two strategies: one is quite basic and the other one might not be enough if you are working with partnerships businesses. But, as always, it all depends on what you require. Essential Chat
A nice addition that they Offer is that which they call a Callback attribute. What it does is that visitors can leave you their number and you can call them back at your earliest convenience. On their site they’re saying:”Chat is convenient for delicately accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online discussion. You may easily get back in touch with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the client can get your responds right for their Facebook. In regards to you as a broker, Jivo won’t make you change between the apps to reply. All messages out of social networks appear right in the JivoChat desktop and/or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your customers are spending a lot of time browsing through your shop on mobile, they will surely find it very convenient.
If that’s not enough, They are throwing an API for developers, which is the whole documentation developers can utilize if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the market just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also offer reports which monitor the quality of your customer services.
In terms of the Plan, The whole website looks really nice and I may even say that UX doesn’t lack in that section. There’s one thing which confused me when I was on the main site I clicked on the conversation window three days, before I understood that I need to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that whenever I wanted something, there was always somebody on discussion!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who are looking for a standard live chat solution, it truly does come for a fair price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it’ll be just perfect For you? I think that they are really good in what they offer, and I believe They’ll be scaling and supplying different plans using a larger selection of features To meet their future clients. Essential Chat