Summary Excel Software Professionals
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Excel Software Professionals
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey on this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I liked about the Signing up process is that I could see how many measures are still left. Here’s a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is very neat. There is the Inbox section, available from the app’s sidebar — there land each of the incoming requests from your customers. Then, we have a section Chats, where you can see your existing discussions. It looks like this:
When conversing with your Clients you can quickly check their information this handy little attribute is placed on the correct and it is useful when targeting your customers’ needs. What is more, below we have website visitors department, telling us about each of the people on our site.
Speaking of traffic on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see what a user writers to you before he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the perfect bottom, asking if they want to chat, quick reply or ignore (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it includes up to 5 agents. It provides customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7client support.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You have just two plans: one is very basic and another one may be insufficient if you are working with enterprises businesses. However, as always, it all depends on your needs. Excel Software Professionals
A Wonderful addition that they Provide is what they call a Callback attribute. What it really does is that visitors could leave you their number and you can call them back at your earliest convenience. On their website they are stating:”Chat is convenient for accompanying customers on the site, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on discussion. You may easily get back in contact with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the customer can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to switch between the programs to reply. All messages from social networks appear directly in the JivoChat desktop and/or cellular program.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time browsing through your store on cellular, they will surely find it rather convenient.
If that is not enough, They are throwing an API for programmers, which is the entire documentation programmers can utilize if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports which monitor the quality of your customer service.
Concerning the design, The whole website looks very nice and I may also say that UX does not lack in that department. There is 1 thing which confused me when I was on the primary websiteI clicked on the conversation window three times, until I realized I want to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I needed something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who’re searching for a standard live chat option, it actually will come for a reasonable price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I believe that they’re really good in what they provide, and I think They will be scaling and providing different plans using a wider selection of attributes To meet their future customers. Excel Software Professionals