Introduction Express Online Chat
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party customer. There are many customizable aspects of this particular tool, and having live chat which can be found on your site is a process which can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Express Online Chat
The Live chat app itself is a great deal more involved than your normal customer. You’ll have the ability to observe every one of those visitors which are on your website at any particular time, in addition to their own IP address, their own referral origin, their local time, working system and much more. While some of this info will be much more beneficial than the rest, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They offer 10 days free trial, no credit card required.
After you set up an account, You are attracted to a website that looks somewhat old fashioned. It seems like it is packed with ads, except it’s just a site version of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps which you ought to take, like customizing your chat messenger window, then add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. It is also possible to put in your operator’s image so the chat appears more personal. The live chat button on the site can be chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that fit your site’s most important theme.
If you want to match your own Website’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing discussions involving agents. Another representative can follow the case and reply within seconds. It is useful when an agent doesn’t possess the knowledge to address the case. Due to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Express Online Chat
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support interface. I overlook that the personalization when it concerns the whole website. The image on the home page is a Stock picture which gives you the belief that everything there does not have any personality too. The movie tutorial I watched felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of personality might not have any impact on customer service on your site, it definitely discourages individuals like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four Kinds of Payments, every month every two months, every six months and annually. Paying annually is your ideal option or each the plans. They offer 3 plans — small company with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF document in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info provides you an insight into what clients are searching for. You’ve got a lot of customization options that you can use in your chat.
If you are not bothered by A tiny old expression of the program, you may find there what you want to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (out of further operators) could be retrieved with this absolutely free time trial period. Provide Support will not always harass you if you do not take advantage of the supply, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of billing and support that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to give this app a download, try it out for 30 days, and choose at the end of the free period whether you’d like to continue from that point. Express Online Chat