Overview F8 Blog
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a leaf above their emblem and green background immediately made me feel calm. Well played, JivoChat! F8 Blog
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — all that in real time. To start a journey with this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: reductions!
What I liked about the Signing up process is I could see just how many measures are still left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is quite neat. There is the Inbox section, available in the program’s sidebar — there land all of the incoming requests from your customers. Then, we have a section Chats, where you can view your current discussions. It looks like this:
When conversing with your Clients you can immediately check their information — this convenient little attribute is placed on the correct and it’s useful when targeting your clients’ needs. What’s more, below we have website visitors department, telling us about all the folks on our website.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see exactly what a user authors to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors write a message, an agent get the little pop up on the right bottom, asking if they wish to chat, fast reply or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It offers customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that is missing is that it’s not very scalable. You have only two plans: one is quite basic and the other one might be insufficient if you are working with enterprises businesses. However, as always, it all depends on what you require. F8 Blog
A Wonderful addition that they Provide is what they call a Callback feature. What it really does is that people can leave you their number and you’ll be able to call them back at your earliest convenience. On their site they are stating:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in touch with your possible leads later.
JivoChats is integrated With Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as an agent, Jivo will not make you change between the apps to answer. All messages out of social networks look right in the JivoChat desktop or mobile app.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your clients are spending a great deal of time browsing through your shop on mobile, they will surely find it very convenient.
If that is not enough, They are throwing an API for programmers, that’s the whole documentation developers can use if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the market only for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports which monitor the level of your customer services.
In terms of the design, The entire site looks really nice and that I may even say that UX does not lack in that section. There’s 1 thing that confused me when I was on the primary websiteI clicked on the chat window three times, until I realized that I need to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who’re looking for a basic live chat solution, it truly does come for a fair price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they offer, and I believe They’ll be scaling and providing other programs using a wider selection of features To satisfy their future customers. F8 Blog