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Let Us Begin with JivoChat’s home page. As a big fan of green and that’s connected to nature, a leaf above their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Facebook 24 7 Customer Service Phone Number
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — all that in real time. To start a journey on this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential customers like best: reductions!
What I liked about the Signing up process is that I could see how many measures are still left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s quite neat. There is the Inbox part, accessible in the program’s sidebar — there territory all of the incoming requests from the customers. Then, we have a section Chats, where you are able to view your current conversations. It looks like this:
When conversing with your Clients you can quickly check their data this convenient little attribute is put on the right and it’s invaluable when targeting your customers’ needs. What is more, below we’ve site visitors section, informing us about all the people on our site.
Speaking of visitors Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out exactly what a user authors to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the little pop up on the right bottom, asking if they wish to chat, quick reply or ignore (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to five agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7client service.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that is missing is that it is not very scalable. You’ve just two plans: one is quite basic and the other one may not be enough if you’re working with partnerships businesses. But, as always, it all depends on what you require. Facebook 24 7 Customer Service Phone Number
A Wonderful addition that they Provide is what they call a Callback feature. What it really does is that people could leave you their number and you can call them back at your first convenience. On their site they are stating:”Chat is suitable for accompanying customers on the site, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on discussion. You can easily get back in contact with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo will not make you change between the programs to reply. All messages out of social networks look directly in the JivoChat desktop and/or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your customers are spending a lot of time browsing through your shop on cellular, they will definitely find it rather convenient.
In case that’s not enough, They’re throwing an API for developers, which is the entire documentation programmers can use if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the industry just for 4 years — and this thing takes time and resources.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports which monitor the quality of your customer services.
Concerning the Plan, The entire website looks really nice and I can even say that UX doesn’t lack in that section. There is one thing that confused me when I was on the main website, I clicked on the chat window three days, before I realized I want to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that if I wanted something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who are looking for a standard live chat option, it truly will come for a reasonable price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they provide, and I think They will be scaling and providing different programs using a wider range of features To satisfy their future clients. Facebook 24 7 Customer Service Phone Number