Why Select Crisp? Facebook Chat Api
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the perfect decision for your business and startup as well. You will understand how to compare live chats and which metrics might be significant for you also. Facebook Chat Api
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re searching for quality service and not quantity as well as the pricing appears to outperform the advantage. So our decision was clear at the moment: we needed to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), also here the cost scaling was interesting. All live talks we attempted had that feature, a few at higher price tagsothers combined with a badly executed search feature, and so the background was not accessible. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will chat with us?” – and that was incorrect – we made that mistake once. We can not limit on the contacts we create because we actually want to make contact with them all. Unlimited contacts was what we were searching for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They believe the same way we do in Storyblokwe don’t wish to restrict the consumer to the usage of this system (eg. Content entries or contacts), we want to scale because their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those causes are a good method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component can be found in all options we tested and mainly available in the first paid plan.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think it’s a good way to retarget our audience because we ought to be able to send relevant content based on some metrics those live chats provide. To be honest, we’re not sending many emails, because we also hate spam on the side. So we want to send certain mails to particular target groups and again: we really like the implementation in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The broker seats is rather Intriguing, it is something that you can control. You could choose 1 account for the entire group (which can be cheap with most solutions), or you might go for one chair for every team member. Since we like to have that personal approach to our customers the idea of using one accounts for the entire group was dropped immediately. We have started to compare the first paid program contrary to most of the high tier programs to observe the way the cost scales . The highest prices we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found their greatest bundle has unlimited agents seats included. Additionally, their free plan permitted 2 agents, which was great for analyzing. Facebook Chat Api
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not really use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our resources – so we concentrated on how they operate and perform together with Slack. We analyzed some of these and most are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides one channel to answer to your users employing a simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for your customers. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we compared the lower grade programs and feature together with the maximum tier plans, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”ending” and those attribute we didn’t need but might need to cover. We are pleased to say we believe we got the very best match for us, maybe it will fit as nicely for you. We found the list of 8 aspects above is all you want to find your best fit.
We made contact with incredible great people (thank You!) And businesses all over the world. We might have had the same experience with other live chats as well, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all of clients that are looking for a live discussion . We’ve upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that decision. In case you have a question or wish to inform us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Facebook Chat Api