Overview Facebook Chat Html
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s connected to nature, a leaf above their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Facebook Chat Html
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — most that in real time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential customers like best: discounts!
What I enjoyed about the Signing up procedure is I could see just how many measures are nonetheless left. Following is a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is very neat. There’s the Inbox section, accessible in the program’s sidebar — there territory all of the incoming requests from the clients. Then, we’ve got a section Chats, where you can see your current conversations. It looks like this:
When conversing with your Customers you can immediately check their data this handy little attribute is placed on the right and it is invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors section, telling us about each of the folks on our site.
Speaking of visitors Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see exactly what a user writers to you until he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, an agent get the small pop up on the right bottom, asking if they wish to chat, quick answer or dismiss (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to five agents. It provides customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that is missing is that it is not very scalable. You have just two plans: one is quite basic and another one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. Facebook Chat Html
A Wonderful addition that they Offer is that which they call a Callback attribute. What it really does is that people can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they’re saying:”Chat is convenient for delicately accompanying customers on the website, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the customer can get your responds right for their Facebook. In regards to you as a broker, Jivo won’t force you to switch between the programs to reply. All messages out of social networks look right in the JivoChat desktop or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your customers are spending a great deal of time searching through your store on cellular, they will surely find it very convenient.
In case that’s not sufficient, They are throwing an API for developers, that’s the entire documentation developers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the market just for 4 years — and this thing takes resources and time.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also offer reports which track the quality of your customer service.
Concerning the design, The whole website looks very nice and that I can even say that UX doesn’t lack in that department. There’s 1 thing which confused me though: when I was on the main site I clicked on the chat window three times, until I realized that I want to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that whenever I wanted something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re searching for a basic live chat solution, it actually will come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I believe that they’re Excellent in what they provide, and I think They’ll be scaling and providing different programs with a larger selection of features To meet their future customers. Facebook Chat Html