Why Select Crisp? Facebook Chat Messenger For Mac Download
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the right choice for your business and startup too. You may understand how to compare live talks and that metrics might be important for you also. Facebook Chat Messenger For Mac Download
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which shifted their focus from a live chat to an”all in one business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we are looking for quality service and not quantity as well as the pricing appears to outperform the benefit. So our choice was clear at that moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for higher plans this is common), here the cost scaling was intriguing. All live chats we tried had that attribute, some at higher price tagsothers together with a poorly executed search feature, therefore the background wasn’t available. Together with Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that has been incorrect – we made that mistake once. We can not limit on the connections we create because we really wish to make contact with all of them. Unlimited contacts was what we were looking for (in an affordable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They think the same way we do in Storyblok, we do not want to limit the user to the use of the system (eg. Content entries or contacts), we would like to scale because their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those causes are a fantastic way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in all solutions we tested and largely available in the first paid plan.
Ability to send campaign emails
From time to time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content according to some metrics those live talks offer. To be honest, we are not sending many mails, because we hate spam on the side. So we want to send specific mails to particular target groups and again: we really enjoy the execution in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The agent chairs is kinda Interesting, it’s something you can control. You could choose 1 accounts for the entire team (which is cheap with most solutions), or you might go for a single chair for each team member. Since we want to have that personal approach to our customers the notion of using one accounts for the entire group was dropped instantly. We’ve begun to compare the very first paid program against most of the high tier plans to see how the price scales again. The greatest costs we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest package has unlimited agents chairs included. Also, their free plan allowed 2 representatives, which was great for testing. Facebook Chat Messenger For Mac Download
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We don’t really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our tools already – so we focused on how they work and perform together with Slack. We tested some of these and most are actually working quite well. We found one that has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to them, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides one channel to answer to your users using a simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the clients. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we contrasted the lower tier programs and attribute with the maximum tier programs, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”end” and those attribute we didn’t need but would need to pay for. We are glad to state we believe we got the very best fit for us, maybe it will fit as well for you. We saw the listing of 8 aspects above is all you need to locate your own best fit.
We made contact with incredible great people (thank You!) And companies all around the world. We could have had the same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we’d and do recommend it to all clients that are looking for a live discussion . We’ve upgraded to the Crisp endless plan some time ago, and are glad that we made that choice. In case you’ve got a question or wish to tell us about your experience with Crisp and other live discussions, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Facebook Chat Messenger For Mac Download