Overview Facebook Chat On Website
Let Us start with JivoChat’s home page. As a major fan of green and that’s linked to character, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Facebook Chat On Website
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — all of that in real time. To start a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up procedure is that I could see how many steps are nonetheless left. Here’s a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is very neat. There’s the Inbox part, available in the app’s sidebar — there territory all the incoming requests from the clients. Then, we have a section Chats, where you can see your current conversations. It looks like this:
When conversing with your Customers you can quickly check their information this handy little feature is placed on the correct and it is invaluable when targeting your clients’ needs. What’s more, below we’ve website visitors section, informing us about all of the folks on our site.
Speaking of visitors Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see exactly what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, an agent get the little pop up on the right bottom, asking if they wish to chat, quick answer or ignore (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it’s not very scalable. You have just two strategies: one is very basic and another one may not be enough if you’re working with enterprises businesses. But, as always, it all depends on what you require. Facebook Chat On Website
A nice addition that they Provide is what they call a Callback attribute. What it really does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they are stating:”Chat is suitable for delicately accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in contact with your possible leads later.
JivoChats is incorporated With Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the apps to reply. All messages out of social networks look right in the JivoChat desktop and/or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your clients are spending a great deal of time browsing through your shop on cellular, they will surely find it very convenient.
If that is not enough, They’re throwing an API for developers, that’s the entire documentation developers can utilize if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the industry only for 4 years — and this matter takes time and resources.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports that monitor the level of your customer service.
In terms of the design, The whole site looks very nice and I can also say that UX does not lack in that section. There’s one thing which confused me though: when I was on the main websiteI clicked on the conversation window three days, before I realized I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that whenever I wanted something, there was always somebody on chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who’re searching for a standard live chat solution, it actually will come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I believe that they are Excellent in what they offer, and I believe They’ll be scaling and providing different programs with a larger selection of features To satisfy their future customers. Facebook Chat On Website