Overview Facebook Chat Panel
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Facebook Chat Panel
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up process is I could see just how many measures are still left. Following is a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is quite neat. There’s the Inbox section, accessible from the program’s sidebar — there land all the incoming requests from your customers. Then, we have a segment invisibly, where you are able to view your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their information this handy little feature is placed on the right and it is invaluable when targeting your clients’ needs. What’s more, below we have site visitors section, informing us about all the people on our website.
Speaking of visitors on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see what a user authors to you until he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they wish to chat, quick answer or ignore (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to five agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You’ve just two strategies: one is very basic and another one may be insufficient if you’re working with enterprises businesses. But, as always, it all depends on what you require. Facebook Chat Panel
A nice addition that they Offer is what they call a Callback feature. What it really does is that people could leave you their amount and you can call them back at your first convenience. On their website they are saying:”Chat is suitable for accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your possible leads later.
JivoChats is incorporated With Facebook Messenger, which means the customer can get your responds right to their Facebook. In regards to you as an agent, Jivo won’t make you switch between the programs to reply. All messages from social networks look right in the JivoChat desktop or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your clients are spending a lot of time browsing through your shop on mobile, they will definitely find it rather convenient.
In case that is not enough, They’re throwing an API for developers, that’s the whole documentation developers can use if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the market just for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports which monitor the level of your customer services.
In terms of the Plan, The whole site looks really nice and I can even say that UX doesn’t lack in that section. There’s 1 thing that confused me though: when I had been on the main site I clicked on the chat window three days, until I realized I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who’re looking for a standard live chat solution, it truly will come for a reasonable price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I think that they are Excellent in what they provide, and I believe They’ll be scaling and supplying different plans using a wider range of attributes To satisfy their future clients. Facebook Chat Panel