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Let’s start with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Facebook Chat Pc Software Download
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential clients like best: reductions!
What I liked about the Signing up process is I could see just how many measures are nonetheless left. Here’s a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox section, accessible from the program’s sidebar — there territory all the incoming requests from the customers. Then, we have a section Chats, where you can view your existing conversations. It looks like this:
When conversing with your Clients you can quickly check their data — this handy little attribute is placed on the correct and it is invaluable when targeting your customers’ needs. What is more, below we’ve site visitors department, informing us about each the folks on our site.
Speaking of visitors on Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out exactly what a user writers to you before he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors compose a message, a broker get the little pop up on the perfect underside, asking if they wish to chat, fast reply or ignore (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to 5 agents. It offers customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7client service.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that’s missing is that it’s not very scalable. You’ve only two strategies: one is very basic and another one might be insufficient if you are working with partnerships businesses. However, as always, it all depends on your needs. Facebook Chat Pc Software Download
A nice addition that they Provide is what they call a Callback attribute. What it does is that visitors can leave you their amount and you can call them back at your first convenience. On their website they are stating:”Chat is suitable for accompanying clients on the site, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on discussion. You can easily get back in touch with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as an agent, Jivo won’t force you to change between the apps to answer. All messages out of social networks look right in the JivoChat desktop or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your clients are spending a great deal of time browsing through your store on mobile, they will surely find it rather convenient.
If that’s not sufficient, They’re throwing an API for developers, which is the entire documentation developers can use if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the market just for 4 years — and this matter takes resources and time.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports which monitor the level of your customer service.
Concerning the design, The entire site looks very nice and I can even say that UX doesn’t lack in that section. There is 1 thing which confused me though: when I had been on the main website, I clicked on the conversation window three days, until I realized I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that whenever I needed something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are looking for a basic live chat option, it actually will come for a reasonable price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I believe that they’re really good in what they provide, and I think They will be scaling and providing different programs with a larger selection of features To satisfy their future customers. Facebook Chat Pc Software Download