Intro Facebook Chat Script
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party client. There are many customizable aspects of this tool, and using live chat which can be found on your website is a process that can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Facebook Chat Script
The Live chat program itself is a great deal more involved than your normal client. You’ll be able to see every one of the visitors that are on your site at any particular time, in addition to their IP address, their own referral source, their regional time, operating system and a whole lot more. Though some of the info will be a whole lot more beneficial than the rest, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any assistance. They offer 10 days free trial, no credit card required.
After you set up an account, You are attracted to a site that seems a little old fashioned. It looks like it’s packed with ads, but it’s just a site version of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps which you should take, like customizing your chat messenger window, add chat buttons to your emails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s logo. It is also possible to put in your operator’s image so the chat appears more personal. The live chat button on the website can be either chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that fit your website’s most important theme.
If You Would like to match your Website’s style, you are able to customize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing chats between agents. Another representative can follow the case and answer within minutes. It is helpful when an agent doesn’t have the knowledge to address the instance. Due to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Facebook Chat Script
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole website. The picture on the main page is a Stock image which provides you the belief that everything there does not have any personality as well. The movie tutorial I watched felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer service on your site, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is the best option or each of the plans. They offer 3 plans — little company with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor information provides you an insight into what clients are looking for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the application, you might discover there what you need to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any price for 30 days. All features (outside of further operators) can be retrieved with this free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of the supply, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and service that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat option on your website, our very best suggestion would be to provide this program a download, try it out for 30 days, and decide at the end of the free period whether you would like to continue from that point. Facebook Chat Script