Introduction Facebook Chat Tab
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of the tool, and using live chat available on your website is a procedure that may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Facebook Chat Tab
The Live chat app is a great deal more involved than your average customer. You will have the ability to observe every one of those visitors that are on your website at any particular time, in addition to their IP address, their referral origin, their local time, working system and a whole lot more. Though some of this info will be much more beneficial than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card needed.
After you install an account, You’re brought to a website that seems somewhat old fashioned. It seems like it is packed with ads, but it’s just a website version of ProvideSupport. If you won’t let this disturb you too much, you can read the next steps that you ought to take, like customizing your chat messenger window, add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message and company’s emblem. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your Website’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing chats between representatives. The other agent can follow the situation and reply within seconds. It’s useful when an agent does not possess the knowledge to solve the case. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Facebook Chat Tab
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support interface. I miss that the personalization when it comes to the whole site. The image on the home page is a Stock picture which gives you the belief that everything there doesn’t have any personality too. The movie tutorial I watched felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the lack of personality here might not have any impact on customer support on your website, it definitely discourages people like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every 2 months, every six months and yearly. Paying annually is the ideal option or all of the plans. They offer 3 plans — small company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF document in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor information gives you an insight into what clients are looking for. You’ve got tons of customization options that you can use in your chat.
If you are not bothered by A little old expression of the application, you might find there what you want to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (out of further operators) can be accessed with this absolutely free time trial period. Provide Support won’t continually harass you if you do not take advantage of their supply, possibly, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of billing and service that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to give this app a download, check it out for 30 days, and choose in the end of the free period if you’d like to continue from there. Facebook Chat Tab