Introduction Facebook Com Live Chat
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party customer. There are many customizable aspects of this tool, and having live chat which can be found on your own site is a procedure which may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Facebook Com Live Chat
The Live chat app is much more involved than your normal client. You will be able to see each of those visitors which are on your website at any particular time, in addition to their IP address, their referral origin, their regional time, working system and a whole lot more. While some of the information is going to be a whole lot more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You’re attracted to a site which seems somewhat old fashioned. It looks like it’s packed with ads, but it is just a website edition of ProvideSupport. If you wont let that disturb you too much, you can read the upcoming steps that you should take, like customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message and company’s logo. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If you want to match your own Site’s style, you can personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited . You can also see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing chats between representatives. The other representative can follow the case and answer within seconds. It is useful when an agent doesn’t have the knowledge to address the instance. Thanks to moving chats there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Facebook Com Live Chat
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support interface. I miss that the personalization when it comes to the whole site. The image on the home page is a Stock image which gives you the impression that everything there doesn’t have any character as well. The video tutorial I watched felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of personality might not have any impact on customer service on your website, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, every month every two weeks, every six months and yearly. Paying annually is the ideal alternative or all the plans. They provide 3 plans — little company with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF document in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor information provides you an insight in what customers are looking for. You’ve got tons of customization options that you may use in your chat.
If you’re not bothered by A tiny old look of the program, you may discover there what you need to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support could be tried without any price for 30 days. All features (out of additional operators) could be accessed with this free time trial period. Provide Support won’t always harass you in the event that you don’t take advantage of their offer, possibly, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of billing and service that is provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to give this app a download, check it out for 30 days, and decide at the end of the free period whether you would like to keep from that point. Facebook Com Live Chat