Introduction Facebook Customer Live Chat
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party customer. There are many customizable facets of the particular tool, and having live chat available on your own site is a procedure that may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Facebook Customer Live Chat
The Live chat program is much more involved than your average client. You’ll be able to see every one of those visitors which are on your website at any given time, as well as their IP address, their referral origin, their local time, working system and much more. While some of the info is going to be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a site that looks somewhat old fashioned. It seems like it’s full of ads, except it is just a website version of ProvideSupport. If you wont let that disturb you too much, you can read the next steps that you should take, like customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. You can also add your operator’s image so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that match your site’s main theme.
If You Would like to match your own Website’s style, you are able to customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions between representatives. Another representative can follow-up the case and answer within seconds. It is helpful when an agent does not have the knowledge to address the case. Thanks to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Facebook Customer Live Chat
Provide Support Disadvantages
I’m not an avid fan of The appearance of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the main page is a Stock image which gives you the belief that everything there does not have any personality too. The video tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the dearth of personality might have no effect on customer support on your site, it definitely discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every 2 months, every six months and yearly. Paying annually is the best alternative or each of the plans. They provide 3 plans — small company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor information provides you an insight into what customers are looking for. You’ve got a lot of customization options that you may use in your conversation.
If you’re not bothered by A little old look of the program, you may discover there what you need to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be tried with no price for 30 days. All features (out of additional operators) could be retrieved with this free time trial period. Provide Support will not continually harass you if you don’t take advantage of the supply, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and support that is provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion is to provide this app a download, try it out for 30 days, and decide in the end of the free period if you would like to continue from there. Facebook Customer Live Chat