Overview Facebook Customer Service Chat
Let’s start with JivoChat’s home page. As a big fan of green and that’s linked to nature, a leaf above their logo and green background immediately made me feel calm. Well played, JivoChat! Facebook Customer Service Chat
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential clients like best: reductions!
What I liked about the Signing up procedure is I could see how many measures are still left. Following is a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s quite neat. There is the Inbox section, accessible in the app’s sidebar — there territory each the incoming requests from the clients. Then, we have a segment invisibly, where you can see your current conversations. It looks like this:
When chatting with your Clients you can quickly check their data this convenient little attribute is placed on the correct and it is invaluable when targeting your clients’ needs. What is more, below we have website visitors department, telling us about all of the people on our site.
Speaking of traffic Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to see exactly what a user writers to you before he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors compose a message, a broker get the little pop up on the right underside, asking if they want to chat, fast reply or ignore (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to five agents. It offers customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that’s missing is that it is not very scalable. You’ve just two strategies: one is quite basic and the other one may not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. Facebook Customer Service Chat
A nice addition that they Provide is that which they call a Callback attribute. What it really does is that people can leave you their number and you can call them back at your first convenience. On their website they are stating:”Chat is suitable for delicately accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on discussion. You may easily get back in contact with your possible leads later.
JivoChats is incorporated With Facebook Messenger, so the customer can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you change between the programs to reply. All messages out of social networks look right in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a lot of time browsing through your store on cellular, they will surely find it rather convenient.
If that’s not enough, They’re throwing an API for programmers, that’s the entire documentation developers can use if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the industry just for 4 years — and this matter takes time and resources.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports which track the level of your customer service.
In terms of the design, The entire site looks really nice and that I can also say that UX does not lack in that section. There’s one thing which confused me when I had been on the primary site , I clicked on the chat window three days, until I realized I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that whenever I wanted something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re searching for a standard live chat option, it actually does come for a reasonable price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they offer, and I believe They’ll be scaling and providing other programs using a larger selection of features To meet their future clients. Facebook Customer Service Chat