Introduction Facebook Customer Support Live Chat
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to nature, a foliage over their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Facebook Customer Support Live Chat
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all that in real time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential customers like best: reductions!
What I liked about the Signing up procedure is that I could see how many steps are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox part, available in the app’s sidebar — there territory all the incoming requests from the customers. Then, we have a segment invisibly, where you are able to see your current discussions. It looks like this:
When conversing with your Clients you can quickly check their data — this handy little feature is placed on the right and it is useful when targeting your customers’ needs. What’s more, below we have site visitors department, informing us about all of the folks on our website.
Speaking of visitors Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet option Included in the application. It allows you to see exactly what a user writers to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the small pop up on the perfect underside, asking if they want to chat, fast reply or ignore (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to 5 agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7client support.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that is missing is that it’s not very scalable. You have only two strategies: one is very basic and another one may be insufficient if you are working with partnerships businesses. However, as always, it all depends on what you require. Facebook Customer Support Live Chat
A nice addition that they Offer is that which they call a Callback feature. What it does is that visitors can leave you their number and you can call them back at your first convenience. On their site they’re saying:”Chat is suitable for delicately accompanying customers on the website, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on discussion. You can easily get back in touch with your potential leads later.
JivoChats is integrated With Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to switch between the apps to answer. All messages from social networks appear directly in the JivoChat desktop or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your customers are spending a lot of time browsing through your store on mobile, they will surely find it rather convenient.
In case that is not enough, They’re throwing an API for developers, which is the entire documentation programmers can utilize if they want to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the market only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also offer reports that track the quality of your customer services.
In terms of the design, The entire site looks very nice and I may even say that UX doesn’t lack in that department. There is 1 thing that confused me when I was on the main site , I clicked on the chat window three times, until I realized that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that if I wanted something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who’re searching for a standard live chat solution, it actually will come for a fair price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I think that they are Excellent in what they offer, and I believe They will be scaling and providing other programs using a larger selection of attributes To meet their future clients. Facebook Customer Support Live Chat