Summary Facebook Helpline Chat
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s linked to nature, a foliage over their logo and green background instantly made me feel calm. Well playedJivoChat! Facebook Helpline Chat
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up procedure is that I could see how many steps are nonetheless left. Here’s a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is quite neat. There is the Inbox section, available from the app’s sidebar — there territory each the incoming requests from your customers. Then, we have a segment invisibly, where you can see your existing conversations. It looks like this:
When chatting with your Customers you can quickly check their data — this convenient little feature is placed on the correct and it’s invaluable when targeting your clients’ needs. What is more, below we have site visitors department, informing us about all the folks on our site.
Speaking of traffic on Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out what a user authors to you until he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they wish to chat, quick reply or ignore (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to 5 agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that’s missing is that it’s not very scalable. You have just two strategies: one is quite basic and another one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on what you require. Facebook Helpline Chat
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that visitors can leave you their amount and you’ll be able to call them back at your first convenience. On their site they are saying:”Chat is convenient for accompanying customers on the site, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in contact with your possible leads later.
JivoChats is integrated With Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as a broker, Jivo will not force you to change between the programs to answer. All messages out of social networks appear right in the JivoChat desktop or mobile app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your clients are spending a lot of time searching through your shop on mobile, they will definitely find it rather convenient.
In case that’s not enough, They are throwing an API for developers, that’s the entire documentation programmers can utilize if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market just for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that track the quality of your customer service.
Concerning the Plan, The entire site looks really nice and I can even say that UX doesn’t lack in that section. There is one thing that confused me when I was on the primary website, I clicked on the conversation window three times, before I realized that I need to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that if I needed something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who’re looking for a basic live chat solution, it actually will come for a fair price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I believe that they are Excellent in what they provide, and I think They will be scaling and supplying other programs using a wider selection of features To satisfy their future clients. Facebook Helpline Chat