Introduction Facebook Like Chat Plugin For WordPress
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a foliage over their emblem and green background instantly made me feel calm. Well played, JivoChat! Facebook Like Chat Plugin For WordPress
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — most that in actual time. To begin a journey on this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up process is that I could see how many steps are nonetheless left. Here’s a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is very neat. There is the Inbox section, accessible in the app’s sidebar — there land each of the incoming requests from the clients. Then, we’ve got a segment invisibly, where you are able to see your current conversations. It looks like this:
When chatting with your Customers you can quickly check their information this convenient little attribute is placed on the correct and it is useful when targeting your clients’ needs. What is more, below we have site visitors department, telling us about each the folks on our site.
Speaking of traffic Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to find out what a user authors to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they wish to chat, fast answer or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that’s missing is that it is not very scalable. You have only two strategies: one is very basic and another one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Facebook Like Chat Plugin For WordPress
A Wonderful addition that they Offer is what they call a Callback attribute. What it does is that visitors could leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they are saying:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available on chat. You can easily get back in touch with your potential leads later.
JivoChats is integrated Using Facebook Messenger, so the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not make you change between the programs to reply. All messages out of social networks look right in the JivoChat desktop and/or mobile app.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your clients are spending a great deal of time searching through your store on mobile, they will definitely find it rather convenient.
In case that’s not sufficient, They’re throwing an API for developers, that’s the entire documentation programmers can use if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the industry just for 4 years — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports that track the level of your customer services.
In terms of the design, The entire website looks very nice and I can also say that UX doesn’t lack in that department. There’s one thing which confused me when I had been on the main site , I clicked on the conversation window three times, before I understood I need to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that if I wanted something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who’re looking for a standard live chat option, it actually does come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I think that they are really good in what they offer, and I believe They will be scaling and providing different plans with a larger selection of attributes To satisfy their future customers. Facebook Like Chat Plugin For WordPress