Introduction Facebook Like Chat
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party client. There are many customizable facets of the tool, and using live chat which can be found on your own site is a procedure that may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Facebook Like Chat
The Live chat app is a great deal more involved than your average client. You will have the ability to see each of those visitors which are on your site at any given time, in addition to their IP address, their own referral source, their local time, working system and much more. Though some of the information is going to be a whole lot more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card required.
Once you install an account, You’re attracted to a site which seems somewhat old fashioned. It looks like it’s packed with ads, except it’s just a website edition of ProvideSupport. If you wont let this disturb you too much, you may read the next steps that you ought to take, such as customizing your chat messenger window, add chat buttons to your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s logo. It is also possible to put in your operator’s picture so the chat looks more personal. The live chat button on the site can be either chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If You Would like to match your own Site’s style, you are able to personalize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing chats involving agents. The other representative can follow-up the situation and answer within minutes. It’s useful when an agent doesn’t possess the knowledge to solve the case. Due to moving chats there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Facebook Like Chat
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support port. I miss that the personalization when it concerns the whole website. The picture on the home page is a Stock image which provides you the impression that everything there doesn’t have any personality as well. The movie tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality here might not have any effect on customer service on your site, it definitely discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every two months, every six months and annually. Paying annually is the ideal alternative or each of the plans. They provide 3 plans — small business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor info gives you an insight in what customers are searching for. You’ve got a lot of customization options that you may use in your chat.
If you are not bothered by A little old look of the program, you might discover there what you want to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any price for 30 days. All features (out of further operators) could be accessed with this absolutely free time trial period. Provide Support won’t always harass you if you do not take advantage of their offer, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of billing and support that’s provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion is to give this program a download, try it out for 30 days, and choose in the end of the free period if you would like to keep from that point. Facebook Like Chat