Introduction Facebook Live Agent
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are many customizable facets of the tool, and having live chat available on your website is a procedure that can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Facebook Live Agent
The Live chat program is a great deal more involved than your normal client. You’ll be able to see each of those visitors which are on your website at any particular time, in addition to their own IP address, their referral origin, their regional time, working system and much more. While some of the info will be much more valuable than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
After you install an account, You’re attracted to a site that seems somewhat old fashioned. It looks like it is packed with advertisements, except it’s just a website version of ProvideSupport. If you wont let this disturb you too much, you may read the upcoming steps which you ought to take, like customizing your chat messenger window, add chat buttons for your mails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message along with company’s logo. You can also put in your operator’s image so the chat looks more personal. The live chat button on the site can be either chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your Site’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing discussions between agents. The other agent can follow the case and answer within minutes. It’s useful when an agent doesn’t have the knowledge to address the case. Due to moving chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Facebook Live Agent
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support port. I miss that the personalization when it concerns the whole site. The image on the main page is a Stock image which gives you the belief that everything there does not have any character too. The video tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the dearth of personality might not have any effect on customer support on your website, it certainly discourages individuals like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four types of Payments, each month every two weeks, every six months and yearly. Paying annually is the ideal alternative or all the plans. They offer 3 plans — little company with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor info provides you an insight in what clients are looking for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A little old expression of the application, you may discover there what you want to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be attempted with no price for 30 days. All features (out of further operators) could be retrieved with this free time trial interval. Provide Support will not always harass you in the event that you don’t take advantage of their supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” kind of charging and service that’s provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to give this program a download, try it out for 30 days, and choose in the end of the free period whether you would like to keep from there. Facebook Live Agent