Overview Facebook Live Chat Help
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of the tool, and having live chat available on your website is a process which may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Facebook Live Chat Help
The Live chat app is much more involved than your average customer. You will be able to see every one of those visitors that are on your site at any particular time, in addition to their IP address, their own referral source, their regional time, operating system and much more. Though some of the info will be much more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
Once you set up an account, You are attracted to a website that looks somewhat old fashioned. It looks like it’s packed with ads, but it is only a site version of ProvideSupport. If you wont let that bother you too much, you can read the upcoming steps which you should take, such as customizing your chat messenger window, then add chat buttons to your mails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the site can be either chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your website’s main theme.
If you want to match your Website’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited . You can also see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing chats involving representatives. The other representative can follow-up the situation and answer within minutes. It is useful when an agent does not possess the knowledge to solve the case. Thanks to transferring talks there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Facebook Live Chat Help
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support interface. I overlook that the personalization when it concerns the whole site. The image on the main page is a Stock picture which gives you the belief that everything there doesn’t have any personality too. The movie tutorial I watched felt automatic, like it was not the real person talking.
I like brands with personalities. While the lack of character here might not have any impact on customer service on your site, it certainly discourages people like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four Kinds of Payments, every month every two months, every six months and annually. Paying annually is your best alternative or each the plans. They provide 3 plans — little company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor info gives you an insight in what clients are searching for. You have tons of customization options that you may use in your conversation.
If you are not bothered by A tiny old look of the program, you might discover there what you want to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be tried with no price for 30 days. All features (outside of additional operators) can be accessed with this free time trial interval. Provide Support will not always harass you if you do not take advantage of their supply, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and support that’s provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat option on your site, our very best suggestion is to give this app a download, check it out for 30 days, and decide at the end of the free period whether you would like to keep from there. Facebook Live Chat Help