Overview Facebook Live Chat
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of the particular tool, and having live chat available on your site is a process that can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Facebook Live Chat
The Live chat app itself is a great deal more involved than your average customer. You will have the ability to observe each of those visitors which are on your website at any given time, in addition to their own IP address, their own referral origin, their regional time, operating system and much more. Though some of this information is going to be much more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You’re attracted to a site which seems somewhat old fashioned. It seems like it’s full of advertisements, but it’s just a website version of ProvideSupport. If you wont let this disturb you too much, you can read the upcoming steps that you should take, like customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s emblem. You can also add your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your Website’s style, you are able to personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited . You can also see a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing chats between agents. Another agent can follow the situation and answer within seconds. It is helpful when an agent doesn’t have the knowledge to solve the instance. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Facebook Live Chat
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support interface. I miss the personalization when it concerns the whole site. The image on the main page is a Stock image which provides you the impression that everything there doesn’t have any character as well. The video tutorial I watched felt automatic, like it was not the actual person talking.
I like brands with personalities. While the dearth of character here might not have any effect on customer service on your website, it certainly discourages people like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is your best option or all of the plans. They provide 3 plans — small company with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information gives you an insight in what customers are looking for. You’ve got a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old expression of the program, you may find there what you want to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no cost for 30 days. All features (out of additional operators) can be retrieved with this absolutely free time trial period. Provide Support will not always harass you if you do not take advantage of the supply, either, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and service that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion is to give this app a download, try it out for 30 days, and choose at the end of the free period whether you’d like to keep from there. Facebook Live Chat