Why Select Crisp? Facebook Live Chat Software Free Download
In this article I’ll cover our Experience with Crisp, why we changed, and the way you can make the perfect decision for your business and startup as well. You may understand how to compare live talks and that metrics might be significant for you also. Facebook Live Chat Software Free Download
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are searching for quality service rather than quantity and the pricing appears to outperform the advantage. So our decision was clear at that moment: we had to proceed.
We found 14 times history, 30 days History and history (for higher plans that this is common), also here the cost scaling was interesting. All live chats we attempted had this feature, some at higher price tags, others together with a badly executed search feature, and so the background was not available. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many clients will chat with us?” – and that has been wrong – we made that mistake once. We can not restrict on the contacts we create because we actually want to earn contact with all of them. Unlimited contacts was exactly what we were searching for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They think the identical way we do in Storyblokwe do not wish to limit the consumer to the use of the system (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same site for more than 30 seconds”. Those triggers are a good way to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in most solutions we analyzed and mainly available in the very first paid program.
Ability to send campaign emails
From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send pertinent content based on some metrics those live chats offer. To be honest, we’re not sending many emails, because we also hate spam on the side. So we want to send specific emails to particular target groups and : we really like the execution in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The broker seats is kinda Interesting, it is something that you can control. You could choose 1 account for the whole team (which is cheap with the majority of solutions), or you could go for a single chair for every team member. Since we like to have that personal approach to our customers the notion of using one accounts for the entire team was dropped immediately. We have started to compare the very first paid plan contrary to most of the high tier programs to observe how the cost scales . The highest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their greatest package has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was great for analyzing. Facebook Live Chat Software Free Download
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our tools – so we focused on how they operate and function together with Slack. We tested some of these and most are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single channel to answer to your users using a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp really Ships with the focus on such chat experience for your customers. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few things you noticed that we compared the lower grade programs and feature together with the highest tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”end” and those feature we did not need but would need to pay for. We’re pleased to state that we think we got the best match for us, maybe it will fit as well for you. We saw that the list of 8 facets above is all you want to find your best match.
We made contact with incredible great people (thank You!) And businesses all over the world. We might have had exactly the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all of customers that are looking for a live discussion themselves. We have upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that decision. In case you’ve got a question or wish to tell us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send a tweet or talk to us using Crisp! Facebook Live Chat Software Free Download