Overview Facebook Live Chat Support
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party customer. There are many customizable facets of the particular tool, and using live chat which can be found on your own website is a process which can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Facebook Live Chat Support
The Live chat program is a great deal more involved than your average client. You will be able to see every one of those visitors that are on your site at any given time, in addition to their IP address, their own referral origin, their local time, operating system and much more. Though some of this information will be a whole lot more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You are brought to a site which looks somewhat old fashioned. It seems like it is full of advertisements, except it’s only a site edition of ProvideSupport. If you won’t let this disturb you too much, you can read the next steps which you ought to take, such as customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s emblem. You can also add your operator’s picture so the chat looks more private. The live chat button on the website can be chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your site’s most important theme.
If you want to match your own Site’s style, you can personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing discussions between representatives. The other agent can follow-up the situation and reply within seconds. It’s useful when an agent does not possess the knowledge to address the instance. Due to moving chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Facebook Live Chat Support
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support interface. I miss the personalization when it concerns the whole site. The picture on the home page is a Stock image which gives you the impression that everything there does not have any personality too. The video tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character might not have any impact on customer support on your website, it certainly discourages people like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four types of Payments, every month every 2 weeks, every six months and annually. Paying annually is your ideal option or all the plans. They provide 3 plans — little company with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor information provides you an insight into what customers are searching for. You’ve got a lot of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the program, you might discover there what you need to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be tried with no price for 30 days. All attributes (out of additional operators) can be accessed with this absolutely free time trial interval. Provide Support will not always harass you in the event that you don’t take advantage of the supply, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of billing and support that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat solution on your website, our best suggestion is to provide this app a download, try it out for 30 days, and decide in the end of the free period whether you would like to keep from that point. Facebook Live Chat Support