Summary Facebook Live Customer Service Chat
Let’s start with JivoChat’s home page. As a big fan of green and that’s linked to character, a leaf above their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Facebook Live Customer Service Chat
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — most that in actual time. To begin a journey with this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up procedure is I could see how many measures are nonetheless left. Here’s a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is quite neat. There is the Inbox part, accessible in the app’s sidebar — there territory each the incoming requests from the customers. Then, we’ve got a section Chats, where you are able to view your current conversations. It looks like this:
When chatting with your Clients you can immediately check their data this handy little feature is put on the right and it is invaluable when targeting your customers’ needs. What’s more, below we’ve site visitors section, telling us about each of the people on our website.
Speaking of visitors on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to see exactly what a user authors to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the right underside, asking if they wish to chat, fast reply or dismiss (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client service.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that is missing is that it is not very scalable. You have just two plans: one is very basic and another one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on your needs. Facebook Live Customer Service Chat
A nice addition that they Offer is that which they call a Callback feature. What it does is that people can leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they are stating:”Chat is convenient for delicately accompanying customers on the website, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in touch with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the customer can get your responds right for their Facebook. When it comes to you as an agent, Jivo will not make you switch between the apps to reply. All messages from social networks appear directly in the JivoChat desktop or mobile app.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your customers are spending a lot of time searching through your store on mobile, they will definitely find it rather convenient.
If that is not enough, They are throwing an API for programmers, which is the whole documentation developers can utilize if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry just for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports which track the level of your customer service.
In terms of the design, The whole website looks very nice and that I may even say that UX does not lack in that department. There is 1 thing which confused me when I had been on the main site I clicked on the conversation window three times, before I understood I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I needed something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who’re searching for a standard live chat solution, it actually does come for a reasonable price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I believe that they’re really good in what they offer, and I believe They will be scaling and supplying different programs using a larger selection of attributes To satisfy their future clients. Facebook Live Customer Service Chat