Overview Facebook Live Help Line
Let Us start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a foliage over their emblem and green background immediately made me feel calm. Well playedJivoChat! Facebook Live Help Line
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To start a journey with this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential clients like best: discounts!
What I liked about the Signing up procedure is that I could see just how many measures are still left. Here’s a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is quite neat. There is the Inbox section, available from the app’s sidebar — there land all the incoming requests from your clients. Then, we’ve got a segment invisibly, where you can see your current discussions. It looks like this:
When chatting with your Clients you can quickly check their data — this convenient little feature is put on the correct and it is useful when targeting your clients’ needs. What’s more, below we’ve website visitors department, telling us about each of the people on our website.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to find out exactly what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors write a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, fast reply or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7customer support.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that is missing is that it’s not very scalable. You have only two plans: one is very basic and the other one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on what you require. Facebook Live Help Line
A nice addition that they Provide is that which they call a Callback feature. What it really does is that people could leave you their number and you’ll be able to call them back at your first convenience. On their site they’re saying:”Chat is convenient for delicately accompanying customers on the site, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You may easily get back in contact with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can get your responds right to their Facebook. In regards to you as an agent, Jivo will not force you to switch between the apps to reply. All messages from social networks appear right in the JivoChat desktop or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a lot of time browsing through your store on mobile, they will surely find it rather convenient.
If that’s not enough, They’re throwing an API for developers, which is the whole documentation developers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the market only for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also offer reports that monitor the level of your customer service.
Concerning the Plan, The entire website looks very nice and I can also say that UX doesn’t lack in that section. There’s 1 thing which confused me though: when I had been on the main site , I clicked on the chat window three times, before I understood I need to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that whenever I wanted something, there was always somebody online discussion!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who’re searching for a basic live chat solution, it truly will come for a reasonable price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they offer, and I believe They will be scaling and providing other programs using a wider selection of features To meet their future clients. Facebook Live Help Line