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Let Us start with JivoChat’s home page. As a big fan of green and that’s linked to nature, a leaf above their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Facebook Login For Opencart
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see how many steps are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is quite neat. There’s the Inbox part, accessible in the app’s sidebar — there land each of the incoming requests from the customers. Then, we have a section Chats, where you are able to view your current conversations. It looks like this:
When conversing with your Clients you can quickly check their data — this convenient little feature is put on the correct and it is useful when targeting your customers’ needs. What is more, below we have website visitors department, telling us about all the people on our site.
Speaking of traffic on Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the application. It permits you to find out what a user writers to you until he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the little pop up on the right underside, asking if they want to chat, quick answer or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to 5 agents. It offers customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that is missing is that it’s not very scalable. You have only two strategies: one is quite basic and another one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on what you require. Facebook Login For Opencart
A Wonderful addition that they Offer is that which they call a Callback feature. What it does is that visitors can leave you their amount and you can call them back at your first convenience. On their website they are stating:”Chat is convenient for delicately accompanying customers on the website, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You can easily get back in touch with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right for their Facebook. When it comes to you as an agent, Jivo won’t make you switch between the apps to answer. All messages from social networks look right in the JivoChat desktop and/or mobile app.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your customers are spending a lot of time browsing through your store on cellular, they will surely find it rather convenient.
In case that’s not enough, They’re throwing an API for developers, which is the entire documentation programmers can utilize if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the industry only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also supply reports which track the level of your customer service.
Concerning the design, The entire website looks very nice and I can even say that UX does not lack in that department. There’s 1 thing that confused me when I had been on the main site , I clicked on the conversation window three times, before I realized I want to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who are looking for a basic live chat option, it truly will come for a fair price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I think that they are Excellent in what they offer, and I believe They will be scaling and supplying other programs with a wider range of features To satisfy their future clients. Facebook Login For Opencart