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Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a foliage over their logo and green background instantly made me feel calm. Well played, JivoChat! Facebook Login Opencart
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey on this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective customers like best: discounts!
What I liked about the Signing up procedure is I could see how many steps are still left. Following is a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s very neat. There’s the Inbox part, available from the app’s sidebar — there land all the incoming requests from the customers. Then, we’ve got a segment invisibly, where you are able to see your current conversations. It looks like this:
When chatting with your Clients you can quickly check their information this handy little attribute is placed on the right and it is invaluable when targeting your customers’ needs. What’s more, below we have website visitors department, telling us about each the folks on our site.
Speaking of traffic Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out what a user authors to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they wish to chat, quick answer or dismiss (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It provides customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7client service.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that’s missing is that it is not very scalable. You have only two strategies: one is very basic and the other one may not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. Facebook Login Opencart
A nice addition that they Offer is that which they call a Callback attribute. What it does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they’re stating:”Chat is convenient for delicately accompanying customers on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on discussion. You can easily get back in touch with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the customer can get your responds right to their Facebook. When it comes to you as a broker, Jivo will not make you switch between the programs to reply. All messages out of social networks appear directly in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your customers are spending a lot of time searching through your shop on mobile, they will definitely find it rather convenient.
If that’s not enough, They’re throwing an API for programmers, which is the whole documentation programmers can utilize if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the industry just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports which monitor the quality of your customer service.
Concerning the design, The whole website looks really nice and I may also say that UX does not lack in that department. There is one thing that confused me though: when I had been on the primary website, I clicked on the conversation window three days, until I understood that I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that if I needed something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who’re searching for a standard live chat option, it actually does come for a fair price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I believe that they’re really good in what they offer, and I believe They’ll be scaling and providing different programs with a wider range of attributes To satisfy their future customers. Facebook Login Opencart