Why choose Crisp? Facebook Messenger Start A Plan
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the perfect choice for your company and startup as well. You may understand how to compare live talks and that metrics might be significant for you too. Facebook Messenger Start A Plan
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are searching for quality service and not quantity as well as the pricing appears to outperform the benefit. Our decision was clear at the moment: we needed to move on.
We found 14 days history, 30 days History and history (for higher plans this is common), also here the cost scaling was interesting. All live chats we tried had that attribute, a few at higher price tagsothers together with a badly implemented search feature, and so the history wasn’t accessible. Together with Crisp, the boundless history is already available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake once. We can’t limit on the contacts we create because we really wish to earn contact with them all. Unlimited contacts was exactly what we were searching for (at a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is huge! They believe the same way we do at Storyblok, we do not wish to limit the user to the usage of the machine (eg. Content entries or entries ), we would like to scale because their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those triggers are a fantastic method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in all options we analyzed and mainly available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send pertinent content according to some metrics people live chats offer. In all honesty, we are not sending many mails, because we also hate spam on our side. So we like to send specific mails to particular target groups and : we really enjoy the implementation in the Crisp client. It is simple and fulfilled our needs at a sensible price tag.
Number of brokers
The agent seats is rather Intriguing, it is something that you can control. You could choose 1 account for the whole team (which can be cheap with most options ), or you could go for one chair for every team member. Since we like to have that personal approach to our clients the notion of using one accounts for the entire group was dropped immediately. We have started to compare the first paid program against the majority of the high tier programs to see how the cost scales . The greatest costs we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest bundle has unlimited agents chairs included. Also, their free strategy permitted 2 agents, which was excellent for analyzing. Facebook Messenger Start A Plan
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our resources already – so we concentrated on how they work and perform with Slack. We tested some of them and many are actually working very well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single station to answer to your users employing a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for your customers. Which is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower tier plans and feature with the highest tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”ending” and those attribute we did not need but might have to cover. We’re pleased to say we think we got the best match for us, maybe it will fit as nicely for you. We found that the listing of 8 aspects above is all you need to find your best match.
We made contact with unbelievable great people (thank You!) And companies all around the globe. We could have had the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does offer, we would and already do recommend it to all customers who are looking for a live chat . We have upgraded to the Crisp endless plan some time ago, and are thankful we made that decision. If you have a question or want to tell us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Facebook Messenger Start A Plan