Overview Facebook Mobile Sdk
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to character, a leaf above their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Facebook Mobile Sdk
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — all that in real time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential clients like best: reductions!
What I enjoyed about the Signing up procedure is that I could see just how many steps are nonetheless left. Following is a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is very neat. There is the Inbox part, available from the app’s sidebar — there territory all the incoming requests from the customers. Then, we have a section Chats, where you can see your current discussions. It looks like this:
When chatting with your Customers you can quickly check their data this handy little feature is placed on the right and it’s useful when targeting your customers’ needs. What is more, below we have website visitors department, telling us about each the people on our site.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect underside, asking if they want to chat, quick answer or dismiss (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to 5 agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer service.
The other plan is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You have just two strategies: one is very basic and another one might not be enough if you’re working with partnerships businesses. But, as always, it all depends on what you require. Facebook Mobile Sdk
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that people could leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they are saying:”Chat is convenient for delicately accompanying customers on the website, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online discussion. You may easily get back in contact with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as an agent, Jivo won’t force you to change between the programs to reply. All messages from social networks look right in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your customers are spending a great deal of time browsing through your store on mobile, they will surely find it very convenient.
If that’s not sufficient, They’re throwing an API for developers, that’s the entire documentation programmers can utilize if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the industry only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also offer reports which monitor the level of your customer service.
Concerning the design, The whole site looks very nice and I can even say that UX does not lack in that section. There is 1 thing which confused me though: when I had been on the primary site I clicked on the chat window three times, before I realized that I want to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that if I needed something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who are looking for a basic live chat option, it truly will come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I think that they are really good in what they offer, and I think They will be scaling and providing other plans with a larger selection of features To satisfy their future clients. Facebook Mobile Sdk